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Payments and Shipping Policy


Personal Shopping Service:  Bookings made are for a minimum of 3 hours. You can book a one hour closet detox provided it is booked along with one of our mix ‘n’ match packages (personal shopping, corporate closet, red carpet ready). If a client requests to add further time to their booking on the day, subject to stylist’s availability, an additional hourly rate will be charged accordingly. Multiple bookings may result in multiple postings to the cardholder’s monthly statement.

Style Academy Products: Purchases of our online products are final. The E-book and 7-Step Styling Formula ONLINE course will be sent via email within 48 Hours of purchase. ships online products globally free of charge.


Personal Shopping Service:  Rates are specified at time of booking. Rates do not cover: subsistence, travel expenses (including but not limited to fuel, mileage, taxi, air-fare), shipping, shopping, rentals, dry cleaning, purchases, or any and all other expense involved in the course of the booking(s); unless otherwise stated in writing. All rates are quoted and must be paid in $US/AED.

Travel Expenses:

Personal Shopping Service: Travel is free within Dubai. Travel outside of Dubai will be calculated and confirmed on booking. Travel outside Dubai will be charged as per terms under ‘rates’ to find out more please contact


Personal Shopping Service:  Short meal and snack breaks taken during appointments are normally at the stylists’ discretion. The stylist and clients will pay for their own refreshments, other than meet and greet tea/coffee. In the event that the client wishes any additional refreshment breaks, lunch, afternoon tea, dinner, these costs are directly attributable to the client.

Gift Cards:

Gift Cards are valid for 6 months from purchase date. Gift Cards are considered a cash payment and we do not offer a refund policy. Gift Cards will be delivered electronically to the address on the order form. Personal messaging should be added at the time of order. Personal deliveries with Dubai (only) can be requested by contacting

Payment/Delivery Shipping Terms:

Personal Shopping Service:  All services must be paid for in full when booking an appointment. This payment serves as a confirmation of the appointment; please see Terms and Conditions for more details. Payment can be made by bank transfer, online with credit card, you will automatically receive confirmation of payment by email within 2 hours.  We accept cash and cheque payments, however they need to be made prior to the scheduled appointment, unless by special arrangement by contacting

The location of the styling service booked will be confirmed through email upon understanding customer’s requirements.


Personal Shopping Service: Please make any cancellations at least 48 hours before the scheduled appointment. Failure to do so will result in a cancellation fee being charged at the rate of AED 500, refunds will be made back to the payment solution used initially by the customer.   Please allow for up to 45 days for the refund transfer to be completed. For cancellations of less than 24 hours there will be no refund payable.

Product:  Since is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.